Post Office Monitoring App - Copy this React, Tailwind Component to your project
Measurement and Monitoring of Counter Services "Develop a simple to use application for measurement and monitoring of counter services offered by Post Offices for their customers while providing ease of access to mail, parcel, financial, payment, insurance and citizen centric services from each Post Office. The solution suggested should integrate traditional and modern Industry 4.0 Technology based solution to this fundamental challenge faced by the DoP across its vast network. Integrating AI powered image processing technology for effective monitoring of smooth, hassle free and efficient counter services based on live feed of customer service areas for a delightful customer experience are expected as a solution. Ease of application of the solution in the practical setting is key to the assessment criteria for this problem. The dashboard needs to be accessible at the Post Office and to its higher offices in the chain upto Divisional and Regional Office". Background: The Department of Posts has well laid down norm for services to customers in its Citizens’ Charter. These service standards include provision of hassle free counter services with defined time norms for all basic transactions. The waiting time for customers in bigger offices is managed with a Dynamic Queue Management System. A system of quick response on the service experience based on manual feedback forms has been in vogue in the Department in the past. The Department has also tried adopting the SMS and link based “Rapid Assessment System” with a proof of concept being provided through the pilot project. CCTV is also installed in various post offices across the country for better monitoring and timely intervention. Even with the progressive adoption of the emerging and available technology based solutions for measuring and improving customer experience, the Department of Posts needs a solution that is easy to implement in a large number of offices. In this context, a comprehensive solution to fill the gap in measurement and analysis about the quality of service at each Post Office in the network is being sought as part of the problem statement here. Description: The problem statement can be understood better by studying the Citizen’s Charter of the Department at https://www.indiapost.gov.in/VAS/Pages/AboutUs/CitizenCharter.aspx The list of services being provided at the Post Office Counters are available in this link. The list of offices with CCTV and raw data available will be provided by the Department so that interested teams can work on actual data available to devise the pictorial data based part of the solution. Other available tools for monitoring this aspect of the service may be explored. A simple design for wider adoption by the interested teams would gain more marks. This is a problem statement seeking monitoring and data analytics solution using modern and emerging Industry 4.0 technologies. While the use of AI and pictorial data based automated monitoring is at the heart of the problem, the team working on this problem can choose any combination of available technologies and tools to devise a simple to use and adopt solution to enable its mass adoption across the post office network. Expected Solution: The solution should provide real time and analytics based inputs for administrative authorities from the Postmasters in charge to the Sub Divisional and Divisional Heads to enable effective decision making for continuous improvement in office service level and efficient delivery of counter services.
