QuizMaster Builder Copy this MUI Quizto Your Project

only use these questions 1. **Is the policy underwritten and the customer fully protected?** a) No b) Only partially c) Yes d) Depends on the policy **✅ Correct: c) Yes** 2. **What does FCA stand for?** a) Finance Control Authority b) Financial Claim Association c) Financial Compliance Agency d) Financial Conduct Authority **✅ Correct: d) Financial Conduct Authority** 3. **What is the role of the FCA?** a) Approving customer claims b) Enforcing tax rules c) Ensuring Financial Fair Play d) Setting product pricing **✅ Correct: c) Ensuring Financial Fair Play** 4. **What is the limit that can be spent on claims during the life of a policy?** a) £10,000 b) £50,000 c) Original Amount Spent d) No limit **✅ Correct: c) Original Amount Spent** 5. **What should you tell a customer wishing to make a claim?** a) Call their retailer b) Wait 30 days c) Visit staingard.co.uk d) Claims are automatic **✅ Correct: c) Visit staingard.co.uk** 6. **Can a customer cancel a policy once purchased?** a) No, all sales are final b) Yes, within 14 days c) Only if faulty d) After 30 days **✅ Correct: b) Yes, within 14 days** 7. **How many days following an accident does a customer have to make a claim?** a) 7 days b) 14 days c) 28 days d) 60 days **✅ Correct: c) 28 days** 8. **Which is a significant exclusion of the Care Plan?** a) Accidental spills b) Burns c) Stains & damage consistent with wear and tear d) Rips and tears **✅ Correct: c) Stains & damage consistent with wear and tear** 9. **What should you tell a customer who cannot find their certificate?** a) Reapply online b) Contact Staingard c) Call their bank d) Visit the retailer **✅ Correct: b) Contact Staingard** 10. **What are the differences in cover between Fabric and Leather Policies?** a) Leather covers more b) Fabric covers more c) There are no differences d) Fabric is not covered **✅ Correct: c) There are no differences** 11. **Why is a ‘build up’ of dirt and grime such as bodily oils not covered?** a) It's too hard to clean b) It's a hygiene issue c) Only sudden and immediate incidents are covered d) All buildup is covered **✅ Correct: c) Only sudden and immediate incidents are covered** 12. **Which type of leather is NOT covered by your Care Plan?** a) Suede b) Faux leather c) Nubuck d) All are covered **✅ Correct: d) All are covered** 13. **Protection Cream must be applied for Leather to be covered – true or false?** a) True b) False c) Only if manufacturer states d) Not required **✅ Correct: b) False** 14. **Is the policy a maintenance contract for general cleaning?** a) Yes b) Only once a year c) No d) With additional payment **✅ Correct: c) No** 15. **Is the policy provided as an advised or non advised sale?** a) Advised Sale b) Non Advised Sale c) Depends on the product d) Neither **✅ Correct: b) Non Advised Sale** 16. **Customer's recliner mechanism stops working after 6 months – are they covered?** a) Yes b) Only if it’s accidental c) No d) If proof of purchase is provided **✅ Correct: c) No** 17. **Customer’s pet has damaged the sofa on more than 3 occasions – are they covered?** a) No b) Yes c) Only with vet proof d) Only with extended warranty **✅ Correct: b) Yes** 18. **Customer puts a hot dish on their dining table – are they covered?** a) No b) Yes c) Only for glass tops d) With receipt **✅ Correct: b) Yes** 19. **Customer has got fake tan on their bed base – are they covered?** a) No b) Yes c) Only fabric parts d) Only leather parts **✅ Correct: b) Yes** 20. **Customer sat on their couch with wet jeans and got dye transfer – are they covered?** a) No b) Only for dark dye c) Yes d) Depends on fabric type **✅ Correct: c) Yes** 21. **What is the name of the policy underwriter?** a) Aviva b) Acasta c) Zurich d) AXA **✅ Correct: b) Acasta** 22. **Customer buys a suite and a dining set – can they have it all on one policy?** a) No b) Yes c) Only if bought together d) With approval **✅ Correct: b) Yes** 23. **What is the maximum amount that can be applied to a single policy?** a) £5k b) £10k c) £15k d) £20k **✅ Correct: d) £20k** 24. **Contractor damages the furniture while working – is it covered?** a) Yes b) No c) Only with insurance d) If accidental **✅ Correct: b) No** 25. **What document needs to be presented to the customer at the point of sale?** a) Warranty Card b) Invoice c) Care Instructions d) IPID (Insurance Product Information Document) **✅ Correct: d) IPID (Insurance Product Information Document)**