Drawer Width - Copy this React, Mui Component to your project

The design of your IT Support Dashboard is quite structured and already features many useful components. To ensure it functions fully and effectively for your users, here’s a detailed breakdown of each section with suggestions on how to enhance functionality: Overview Section Total Tickets Function: Clickable widget that leads to a detailed list of all tickets. Enhancement: Add tooltips explaining what the numbers represent and possibly a breakdown by status when clicked. Open Tickets and Resolved Tickets Function: Click to filter the ticket list showing only open or closed tickets. Enhancement: Integrate a real-time update feature so that these numbers refresh as tickets are processed. Average Response Time Function: Display the average time taken to respond to tickets. Enhancement: Provide a drill-down to see response times by department or individual. Graphs and Charts Ticket Status Distribution Function: A pie chart showing the breakdown of ticket statuses. Enhancement: Make each section of the pie chart clickable, filtering the ticket list below according to the selected status. Daily Ticket Trend Function: Bar chart displaying the number of tickets created each day. Enhancement: Add functionality to adjust the time frame (e.g., weekly, monthly) and compare with previous periods. Recent Activity Feed Function: Shows the most recent updates and activities. Enhancement: Each entry should be clickable, leading directly to the detailed ticket view or user profile involved in the update. Ticket Search and Listing Search and Filter Options Function: Allows users to search tickets by ID, subject, or other criteria and filter by status or priority. Enhancement: Add more filters like date range, category, or custom tags. Ticket Table Function: Displays a list of tickets with essential details. Enhancement: Editable Fields: Allow inline editing for priority and status. Batch Actions: Implement functionality to select multiple tickets and perform batch actions like reassigning or updating status. Pagination and Sorting: Improve navigation through tickets and sorting capabilities based on columns. Integration and Automation Notifications Function: Real-time notifications for updates on tickets. Enhancement: Customize notification settings to allow users to choose what updates they receive notifications for. Automated Ticket Routing Function: Automatically assign new tickets based on rules (e.g., topic, urgency). Enhancement: Allow administrators to create and modify routing rules directly from the dashboard. API Integration Function: Integrate with other systems (e.g., CRM, inventory management). Enhancement: Provide an API console on the dashboard for monitoring and managing integrations. User and Settings Management User Roles and Permissions Function: Manage what different users can see and do on the dashboard. Enhancement: Dynamic roles that can be customized per user or group, impacting what data is visible and what actions can be taken. Configuration Settings Function: Adjust settings for the entire ticket system. Enhancement: Include settings for UI themes, ticket auto-archiving, and data export options. Implementing these functionalities will not only make your IT Support Dashboard more robust and intuitive but will also significantly enhance the user experience, allowing for better management of support tickets and resources.